F.A.Q.'s

Why do you want my email? Why should I create an account?

Your privacy is of the utmost importance to us! We do not share our customers information with ANYONE. If you agree to marketing with us, you will receive emails ONLY from us, and only on a sparse basis (no more than 4 times a year). We will NEVER send you marketing in the mail, only emails to let you know of new products or sales on a rare basis. If you email your birthday to us, we will send you a birthday coupon. 

What do your shipments look like? Do you offer discreet shipping?

Absolutely! All of our packages are shipped in plain brown envelopes.packages (standard mail) or generic Priority USPS or FedEx packages. There is not visible labeling on the exterior signifying that the package is coming from us. The sender is listed as RLST INC. For international items, we are required to put an item description on the exterior of the package for customs. We try to keep the description as generic as possible. i.e. silicone toy or novelty item. 

How much do you charge for shipping?

Shipping is free for all domestic orders over $50, orders less than $50 it is $3.99.

We also offer expedited, 2nd business day, and next business day delivery for an additional cost, based on the weight of the purchase. Our shipping prices are outlined below:
Standard Expedited Second Biz Day Next Biz Day
$1-$49.99 3.99
$50+ FREE
under 3 lbs 7.99 19.99 39.99
3.01-6 lbs 14.99 29.99 59.99
6.01- 10 lbs 29.99 44.99 79.99
10.01+ lbs 44.99 59.99 99.99
Do you ship internationally?
Yes! The shipping rates are not built into the system, but if you email us, we will give you a price quote for shipping based on your address. We will then open a shipping rate so that you may process your purchase online. 
Is your checkout secure?
Absolutely! We use Paypal and Authorize.net as our payment processors. Both of whom offer zero liability and the most advanced fraud protection. Your security is of the utmost importance to us. 
What is your return policy?
We offer a 14 day return policy as long as the item is in the original, unopened package. Please contact us directly for specific situations and questions. 

 

Discounts

Only one discount can be used at one time. If you are using a specific collection discount like fet50, they are only good for those items in that collections. You can use NYE2015 off the entire purchase. 

 

 

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